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Cooking up a good project
Whilst in a Project Management training session recently, my instructor shared a tidbit that I thought was brilliant. It summed up in two minutes for me what I’d spent hours trying to make management and stakeholders understand. That is the importance of the Project Start Up and Initiation Phase. Specifically, the production of appropriate supporting [...]
Are you ready?
Much has been written about organisation transformation. There are always references to the newest, hippest methodology out there and if companies implement these things through massive change programs, it is going to save business life as we know it. There seem to be whole professional services organisations out there dedicated to selling services to companies [...]
The customer is always right …
..and also sometimes misinformed, unqualified and frankly, disinterested. But in this service and customer centric environment, they are always right. To elaborate, what I mean is that the customer asks for what they perceive they should receive, either by implicit contractual obligation, or by desire to increase the service level without necessarily increasing the costs.
In [...]
